Terms and conditions

1. Parties and Scope

These are the terms and conditions (“Terms”) that govern the relationship between you, our customer (referred to as “you” in these terms) and Travel Visa Plus (also referred to as "we" in the terms) at 580 California Street 12th Floor Suite 1246 San Francisco, CA 94104. These Terms are subject to change without prior notice, except that the Terms in force at the time you place or modify an order will govern the order in question. For the avoidance of doubt, mere viewing of (in contrast to ordering services from) the Website is subject to the Terms Of Website Use and not these Terms.

The primary services provided by Travel Visa Plus are to help you in obtaining travel visas and other travel documentation. 'We' describe documents and forms you generally need to provide to achieve these aims and then submit these documents and forms duly completed by you, to the authorities or appropriate bodies. For the avoidance of doubt, if we provide services to you, you are our customer and these Terms apply. If 'we' refer you to any other service provider, you take responsibility for reviewing any services provided and that service provider’s terms and conditions will apply for their services. We do not accept any liability for third party services and these Terms will not apply to those third party services.

Our order process allows you to check and amend any errors before submitting your order to us. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. If your order appears to be correct, 'we' will notify you that we have accepted your order and begun work on it. This acceptance email is titled “Your Order Has Been Received.” The contract between us will only be formed when we send you this acceptance email.

These Terms apply to any offer and any agreement between you and Travel Visa Plus and to the provision of any service provided to you by or on behalf of us in respect of, but not limited to, the processing of visas, passports and/or documents for you or on your behalf. Some Terms may refer to an issuing authority, which is the body being an embassy, consulate or other agency that issue or supply the documents requested by you.

2) Procedure

Travel Visa Plus will endeavor to provide you with accurate information and to ensure that you obtain the visa for your trip for the date required in a timely manner. Nevertheless, all requirements to obtain the visa (including, but not limited to, documentation, fees and time frames) are calculated based on general criteria and can vary according to information provided by you (including, but not limited to, current or previous nationality, residence, gender, age, profession, recent travel and religion). Each country's requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While Travel Visa Plus strives to provide current and complete information, 'we' cannot and does not guarantee that the information supplied is the most current and complete. Travel Visa Plus is not and shall not be responsible for such information.

3. Submission of documentation

You can consult the list of requisites to be met in order to process your visa on our website. To ensure that you know where your documents are at all times, you will be sent an e-mail confirming the receipt of your documents when it reaches our offices. Travel Visa Plus will only process the visa(s) indicated in your request; we assumes no responsibility for other visas required for your trip that have not been requested or which relate to stops on your trip.

By submitting one or more requests to process one or more visas to Travel Visa Plus, there is confirmation by you that the information provided to us is accurate and that there is acceptance of the terms. Once your request(s) has/have been made to us, Travel Visa Plus shall send to the e-mail address provided by you an email with the specific conditions of the visa requested, such as the type of visa, destination and time frame. Upon receipt of your documentation your requests will be validated and Travel Visa Plus shall commence the procedures to obtain the visa(s). If offered, phone orders will be accepted on the day of placement and mail orders will be accepted: (a) if provided with an email address, when we email you with a ‘Confirmation Order Received’; or otherwise (b) on the first business day after receipt of the completed forms. Travel Visa Plus reserves the right to refuse, in its total discretion, to handle any application at any time and no reason need be given.

Travel Visa Plus reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel.

4. Obtaining the visa

When Travel Visa Plus returns your passport and documents to you, it is important that you confirm that all of the visas you need for your travel have been obtained, that the visas for each country you intend to visit are valid for the dates of arrival and departure from the country/region of your visit and for the purpose and nature of your visit (including, but not limited to, tourism, business, and/or study). You must notify Travel Visa Plus immediately by email if you identify any discrepancy in your documentation. The issue of a visa depends exclusively on the issuing authority. Immigration officials in each country have the final decision to admit entry into the country or region, even when all of the stipulated requirements have been met. Travel Visa Plus does not guarantee that the issuing authority will issue the visa in a timely manner and within the specified time frame; therefore, Travel Visa Plus fees will be collected for the completion of procedures required for this issue. Non-refundable fares or reservations must not be purchased until all visas have been obtained.

5. Delivery

Travel Visa Plus will send completed applications via FedEx, unless otherwise instructed. A delivery charge will be added to your order. All third party delivery companies are subject to the conditions set by these individual companies. Travel Visa Plus accepts no liability for loss or delays incurred when using third party delivery companies.

6. Additional services

Travel Visa Plus may offer to provide additional services, including but not limited to "VIP Service", Digital Photo Service, and Embassy Registration. If so provided, the description and relevant terms for those additional services are available on the Website via the Service Directory and are incorporated into these Terms.

7. Fees

The fees for Travel Visa Plus Services shall be those specified on the website, including any indirect taxes, if applicable, that are applicable to the fees, and other charges and fees charged by an issuing authority or any courier or delivery service, all of which must be paid by you.

Once Travel Visa Plus submits a travel document request to an issuing authority on your behalf, Travel Visa Plus's service fees are non-refundable.

Travel Visa Plus will secure a passport reservation for every passport submission and provide all details to the traveler regarding the date of the passport reservation, where to send application materials and what needs to be sent. If a traveler either (i) does not appear for a passport reservation date or (ii) attempts to cancel a passport reservation less than 24 hours before the passport reservation date, a cancellation fee will apply.

Consular fees and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the ordered is completed. Travel Visa Plus will endeavor to communicate said changes to the client where possible. 'We' reserve the right to select the most appropriate service available given the time constraints, as indicated by the client.

All fees paid to an issuing authority by Travel Visa Plus on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, Travel Visa Plus will, at your request, make one additional attempt to secure the travel document. You will be required to pay any additional fees assessed by the issuing authority and if the additional attempt is needed due to an error made by the client on a visa application. Travel Visa Plus will charge a $30 service fee.

Travel Visa Plus reserves the right to retain passports and documents until full payment is received. Travel Visa service fees may vary according to the number of business processing days available to procure the service. Consulate closings and holidays are excluded for the purpose of counting the number of business days.

8. Warnings/ Disclaimers

The issuing authority will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to Travel Visa Plus for the rejection. Travel Visa Plus does not issue visas or passports and therefore, cannot make any guarantee or assurances that any issuing authority will issue any document. Travel Visa Plus cannot guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. Travel Visa Plus reserves the right to prioritize processing requests according to the travel dates provided. Travel Visa Plus service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

Travel Visa Plus will use its best endeavors to process applications for visas, passports and/or documents at the client's request. However, A we shall not be held responsible for, nor will accept any liability for, the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever. In addition, Travel Visa Plus shall not be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuance shall not be the responsibility of, nor shall any charges be levied upon Travel Visa Plus.

Travel Visa Plus will endeavor, wherever possible, to process the client's visa, passport and/or document based on the instructions given and application forms submitted, although it is the client's express responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the periods of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.

When Travel Visa Plus returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six (6) months beyond the completion of your trip. Please note that even when a visa is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision. Travel Visa Plus recommends all travelers secure a visa prior to departure and do not attempt to obtain one “on arrival.”

9. Limitation of liability

Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed, Travel Visa Plus shall only be liable if 'we' are at fault and Travel Visa Plus's liability shall be limited to the actual cost of replacement cost of the passport not to exceed $500.00. 'We' reserve the right in all instances to substitute replacement of the documents that had been in Travel Visa Plus's care and control in lieu of payment. 'We' are not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. Passport covers and other all documents including, but not limited to, original bank statements and educational and birth certificates, which were not requested for submission by Travel Visa Plus should be retained by the applicant. 'We'accept no responsibility for the loss or damage of such documents.

To the maximum extent permitted by law, Travel Visa Plus excludes and/or limits any direct, indirect or consequential damages, costs or expenses and all statutory or implied conditions and warranties, including, without limitation, lost income or profits or travel or holiday costs or any loss arising from information obtained from the Website. Travel Visa Plus will not be responsible in any respect or for any amount for loss or delay caused by events that we cannot or do not control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).

Nothing in this agreement excludes and/or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

10. Cancellations/Refunds

Travel Visa Plus may refund its services fees if there is ever a mistake made on our part and you must provide a written letter detailing the service failure. Travel Visa Plus reserves the right to refuse refund to anyone for any reason. Please mail all service failure letters to: TRAVEL VISA PLUS, 580 California Street Suite 1246, San Francisco, CA 941104. ALL REFUNDS WILL BE ISSUED TO THE PAYMENT FORM THAT WAS USED FOR PURCHASE. PLEASE ALLOW 3-4 WEEKS FOR REFUND.

Travel Visa Plus does not accept responsibility for cancellations by you regardless of the circumstances in which the cancellation is made unless you wish to cancel a service before your passport and other supporting documents were received by Travel Visa Plus. If this is the case, you can do so by paying $17 administrative/cancellation fee by notifying Travel Via Plus. You will receive a full refund less $17 cancellation fee of any fees paid for this particular service and for return shipping (if prepaid). However, no embassy fees, courier fees, shipping charges or any portion thereof will be refunded after the documents have been received and the application process has begun.